Return Policy

Summary

  1. Return Period
  2. Product Condition
  3. Return Exceptions
  4. Return Process
  5. Refund
  6. Incorrect Delivery
  7. Damaged or Undelivered Package

Return Period

You can return your order within 14 days of receipt. Please note that the return package must be shipped within this period.

Product Condition

The product must be returned unused, undamaged, and in its original packaging. Labels and all accessories must still be attached.

Return Exceptions

Returned items that do not meet the conditions will be sent back to the customer.

Return Process

You can easily return your order via our return portal.

  1. Please enter your order number and postal code.

    (Note: the "#" symbol is part of your order number, e.g., "#12345".)
  2. Select the products you wish to return and choose a reason for return.
  3. Verify your contact information.
  4. Purchase a return label from the carrier of your choice.

    (Tip: choose a printless return label to avoid having to print anything.)
  5. Please read the return policy carefully and check the box indicating your acceptance.
  6. Please make the payment for your return label. You will then receive it by email.
  7. Carefully pack the products and hand the package to the chosen carrier.

Are you having trouble registering your return? Please do not hesitate to contact us. We will be happy to assist you.

Refund

Refunds will be processed after the item is received and inspected.

Shipping costs for the original order will not be refunded, except in the case of an error on the part of the online store.

Incorrect Delivery

Please contact our customer service within 48 hours of receipt if you have received the wrong item.

Damaged or Undelivered Package

Was your package delivered damaged? Contact our customer service within 5 days.

Does tracking indicate your order was delivered, but you haven't received the package? Please contact our customer service within 7 days.

We will then, if possible, initiate an investigation with the shipping service.

Unfortunately, we cannot process reports made after the above-mentioned deadline, as shipping services no longer accept investigations or claims after this period. Before reporting a problem, please always check if the package was received by a roommate or neighbor, or left in a agreed-upon safe place.