Return Policy
Summary
- Return Period
- Product Condition
- Return Exceptions
- Return Process
- Refunds
- Incorrect Delivery
- Damaged or Missing Package
Return Period
You have a 14-day window from receiving your order to notify us of your decision to cancel your order. You must then ship the return package within a maximum of 14 days after submitting this request.
Product Condition
The product must be returned unused, unwashed, undamaged, free of odors and any signs of use, with its original tags attached and, whenever possible, in its original packaging.
Return Exceptions
Returned items that do not meet the above conditions may be subject to a reduced refund if there is depreciation caused by excessive handling. Products that cannot be accepted for legal or hygiene reasons will be notified to the customer.
Return Process
You can easily return your order through our return portal.
- Please enter your order number and the email address used when placing your order.
(Note: The # symbol is part of your order number, for example #12345.) - Select the products you wish to return and choose a return reason.
- Verify your contact details.
- Purchase a return label from your chosen carrier.
(Tip: Choose a print-free return label to avoid having to print anything.) - Please carefully read the return policy and check the box confirming that you accept it.
- Please pay for your return label. You will then receive it via email.
- Carefully package the products and hand the package to your selected carrier.
Having trouble submitting your return? Please do not hesitate to contact us. We will be happy to assist you.
Refunds
Refunds will be processed after we receive and inspect the item.
If you cancel your entire order, the original standard shipping fees for the selected delivery method will be refunded. Any additional fees associated with choosing a more expensive shipping method will not be refunded. Return shipping fees remain the customer's responsibility, except in cases of order fulfillment errors, defective products, or damaged received items.
Incorrect Delivery
If you received an incorrect item, please contact our customer service team as soon as possible after receiving your order, within 48 hours, so we can process your request quickly.
Damaged or Missing Package
Was your package delivered damaged? Contact our customer service team within 5 days.
Does the tracking show that your order was delivered, but you did not receive the package? Please contact our customer service team within 7 days.
We will then initiate an investigation with the shipping carrier, if possible.
Unfortunately, we can no longer process reports submitted after the timeframe listed above, as shipping carriers no longer accept investigations or claims after this period. Before reporting an issue, please always check if the package was received by a roommate or neighbor, or dropped off at a pre-agreed safe location.