Shipping policy
We do everything we can to ship your order quickly and safely. Please see our shipping policy below.
Processing Time
All orders are prepared within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
Delivery Times
Estimated delivery times:
France: 2 to 5 working days
Europe: 4 to 8 business days
International: 7 to 15 business days
These deadlines are given for information only and may vary depending on customs procedures, weather conditions, carrier delays or busy periods.
Delivery Costs
Delivery costs are calculated at checkout based on your delivery address and the shipping method chosen.
Any customs duties, taxes or import charges for international orders are the responsibility of the customer.
Delivery Information
Please check that your delivery address is complete and accurate before confirming your order.
We cannot be held responsible for delivery delays or failures resulting from an incorrect or incomplete address provided by the customer.
Lost or Delayed Packages
If your package experiences a significant delay or appears lost in transit, please contact our customer service team. We will do what is necessary with the carrier to resolve the situation as quickly as possible.
Unfinished Delivery
If a package is returned to us due to an incorrect address, refusal of delivery or failure to collect the package, additional shipping charges may be requested for re-shipment.
Contact us
If you have any questions regarding our shipping policy, our customer service team is available and will be happy to assist you.